Shipping policy

Podium Supply Co. delivers online orders directly to your door through Australia Post and select couriers. Shipping costs and delivery times vary by location, but you can find a dynamic estimate based on your postcode directly on each product page.

Dispatch Timeframes:

Each product listing will outline handling/dispatch times and postage transit time. This will vary depending on the product dimensions and package requirements. For example; Selected items will usually leave the warehouse within 1-2 business days.

Economy Shipping:

  • Metro Postcodes:

    • 3-5 Business Days (excluding weekends & public holidays)

  • Regional Postcodes:

    • 4-7 Business Days (excluding weekends & public holidays)

  • Remote Postcodes:

    • 5-12 Business Days (excluding weekends & public holidays)

Free-shipping threshold:

  • Free shipping is available for orders over $99 on non-bulky items.

Shipping methods and costs:

Tracking information:

  • Tracking Numbers:

    • Once your order ships, you will receive a confirmation email containing a live tracking link.

  • Real-Time Updates:

    • Click your tracking link at any time to view the carrier's real-time transit status.

Address-change rules:

Delays and lost parcels:

For domestic orders, Podium Supply relies on Australia Post to get your gear to you safely.

If your package is running late, please check your tracking status via the AusPost app or online tracking tool to find your expected delivery date.

Australia Post requires a waiting period of 10 business days after that expected date before we can launch an official late item enquiry on your behalf.

If that timeframe has passed and your order still hasn't arrived, please reach out to our support team so we can look into it for you!

Please check the Auspost site for domestic updates for info on the latest issues affecting deliveries within Australia.

International duties:

Returns, Exchanges, & Support:

Your satisfaction is our top priority. If you need to modify an order or initiate a return, our policies are designed to be straightforward and hassle-free.

  • Order Modifications:

    • Contact us immediately if you need to change your shipping address or cancel an item before dispatch.

  • Returns Policy:

    • We accept returns on eligible items within our designated return window, provided they are in original condition.

    • Can’t find what you’re looking for? Contact us and submit a request with as much information about your request as possible. Our team will respond promptly to assist you.

For quick answers regarding order tracking, processing timelines, and shipping options, please visit our Frequently Asked Questions (FAQs) page.